Question 1

What is Spacely AI?

Accepted Answer

Spacely AI is a generative AI-enabled 3D rendering solution for Interior Design and Architectural Visualization. We are an award-winning 3D rendering software using Generative AI to provide photorealistic, highly accurate, fast, and affordable perspective render solutions for interior designers and architects.

Question 2

Can I try Spacely AI for free?

Accepted Answer

Yes, Spacely AI offers a free trial for new users.

Question 3

Can I use Spacely AI for commercial projects?

Accepted Answer

We only allow commercial rights and usage for paying customers. Free users do not have commercial rights.

Question 4

Does it render SketchUp, Blender, or 3DS Max models?

Accepted Answer

We work with 2D images from any 3D programs. You can export or take a snapshot of the perspective you want and upload it into Spacely AI. Your 3D model does not have to be detailed. Currently, we only support SketchUp as an extension.

Question 5

What file types can I upload?

Accepted Answer

We accept JPG, PNG, WebP, and AVIF files only.

Question 6

Do I need design experience to use Spacely AI?

Accepted Answer

Spacely AI is built for interior designers, architects, and professionals in the property and real estate sector. However, everyone can easily use Spacely AI.

Question 7

What if I'm not happy with my design?

Accepted Answer

No problem! Spacely AI offers multiple generation options and editing tools. You can regenerate designs, adjust parameters, or use our auto edit features to refine your results until you're satisfied.

Question 8

How much will the AI interior design look like my current design?

Accepted Answer

The resemblance depends on the quality of the photos you upload. The better your photos, the more accurately the AI can understand and represent your unique characteristics.

Question 9

What AI model do you use?

Accepted Answer

We use different AI models depending on the use case. For example, we have an AI model for redesigning a furnished space and another AI model for redesigning an unfurnished space.

Question 10

I uploaded a high-resolution image. Why can’t I download it at the same resolution?

Accepted Answer

Spacely AI generates images at a fixed base resolution. Even if you upload a high-resolution image, the AI creates a new output at this standard resolution to ensure consistent results for design edits such as lighting, materials, and furniture. To export a higher-resolution image, use the Enhance Quality feature after generation.

Question 11

How do I get a higher-resolution image suitable for client delivery or print?

Accepted Answer

Use the Enhance Quality feature after generation. This feature is designed specifically to upscale images for client presentations, listings, and professional reviews, while preserving visual clarity.

Question 12

When should I use Enhance Quality?

Accepted Answer

Use it when you: 
- Finalize a design direction 
- Prepare visuals for clients or listings 
- Need sharper details for presentation or export 
Think of it as the **last step**, not the starting point.

Question 13

How much does Spacely AI cost?

Accepted Answer

You can view all our plans and pricing details on the Pricing Page. We offer flexible options to fit different needs and budgets.

Question 14

Is the payment service secure?

Accepted Answer

Yes, we use Stripe for financial processing and we do not store any information about your card.

Question 15

What methods of payment do you accept?

Accepted Answer

We accept most credit cards. Please make sure to allow international transactions as the charge will be in USD currency.

Question 16

Can I get a refund?

Accepted Answer

Based on our policy, we are unable to issue refunds. If you have further questions, please don't hesitate to contact us.

Question 17

How do I cancel my subscription?

Accepted Answer

You can cancel your subscription at any time at Billing&Payment page.

Question 18

What if I’m not happy with my design result?

Accepted Answer

Try updating your input image, prompt, or model settings — better inputs lead to better results. While refunds aren’t available (per our Terms & Conditions), we’re happy to help you get the best outcome.

Question 19

How can I check my credit usage?

Accepted Answer

You can view your credit balance and history in your user dashboard.

Question 20

How does credit rollover work?

Accepted Answer

Unused credits don’t disappear immediately. They roll over for 1 month and then reset. For example, unused credits from September will still be available until the end of your October billing date.

Question 21

How many credits does each feature use?

Accepted Answer

Credit costs vary by feature (and sometimes by mode/output). You can see the full credit breakdown for every tool on this New Subscription Plan blog.

Question 22

Can I pause my plan?

Accepted Answer

Not yet — but we’re working on adding this feature soon.

Question 23

What happens if I run out of credits mid-month?

Accepted Answer

You can top up anytime. Top-up bundles are available with discounts based on your plan.

Question 24

Is there a difference between subscription and top-up credits?

Accepted Answer

No — all credits are treated equally. They follow the same usage and rollover policy.

Frequently Asked Questions

About

Payment and Refund

Credits

What is Spacely AI?

Can I try Spacely AI for free?

Can I use Spacely AI for commercial projects?

Does it render SketchUp, Blender, or 3DS Max models?

What file types can I upload?

Company

Help & Support

Community

Legal

Frequently Asked Questions

About

Payment and Refund

Credits

What is Spacely AI?

Can I try Spacely AI for free?

Can I use Spacely AI for commercial projects?

Does it render SketchUp, Blender, or 3DS Max models?

What file types can I upload?

Company

Help & Support

Community

Legal